Customer Services : Calls, Email And Chat Support


Email Support

Services you can expect from PreServ solutions business email support services?

We have successfully and competently handled business email support services for several global giants and our experience ranges from handling simple as well as complex issues.

Our business email support services are comprehensive and include-

  • Customer care
  • Technical support
  • Order fulfillment
  • Verification
  • Complete query resolution
  • Resolving escalated cases
  • E-mail and voice blasting services

Why outsource email support services to PreServ Solutions?

  • PreServ solutions is a company that has established itself in the field of serving our clients since 2010
  • We have the expertise to control scale with complexity, and have gained a reputation for reliability and quality assistance, especially in the sphere of email support.
  • We understand the complex dynamics of email support and eCRM.
  • Our core business is enriching customers' experience, while ensuring quick, cost-effective one-stop solutions.
  • With a very high degree of process control, we bring to the table the best email customer support in the industry.
  • We provide 24/7 email support service.

Chat Support

How does offshore live chat support work?

Online chat support is pre-configured, easy to install and does not require additional modules or add-ons to be installed by the visitor. It uses functionalities available in any modern browser by default. When a visitor to your website requires assistance of any kind, all they have to do is click on the "click-to-chat" button prominently placed on your website. This will initiate a live chat session with a customer care executive, who will provide real-time answers to the customer's queries, and also cross-sell and up-sell your products and services in the process.

Why provide live chat support services?
Choosing to install live chat support services on your website can give you several benefits:

  • Helping customers complete orders through text chat
  • Real time assistance in page-pushing capabilities for website visitors
  • Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart
  • Opportunity for instant sales through cross-selling of products
  • Increasing customer loyalty by providing answers to customer queries in real-time
  • Ability to collect real-time data about your website traffic, visitor information and navigational path